1. Refunds are handled by the platform
Kichitto's paid plans (Light / Pro) are sold via Apple App Store and Google Play in-app purchases. We cannot issue refunds directly. Refund requests must be submitted to the platform where the purchase was made.
2. iOS (App Store) refund requests
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Select the relevant purchase and choose "Request a refund"
- Apple decides whether the refund is granted (we have no control over this decision)
3. Android (Google Play) refund requests
- See Google Play refund policy
- Within 48 hours of purchase, refunds can be requested directly through Google Play
- After 48 hours, contacting the developer is suggested, but the final decision rests with Google
4. Cancelling auto-renewing subscriptions
Cancel through the platform settings. After cancellation, service continues until the end of the current billing cycle.
- iOS: Settings > Apple ID > Subscriptions > Kichitto > Cancel
- Android: Google Play > Account > Payments & subscriptions > Subscriptions > Kichitto > Cancel
5. Contact
Questions about refunds: [email protected]. Note that all refund decisions are ultimately made by Apple or Google.